Support

Every app published by Moonrise Apps is supported by the people who built it.

Email support@moonriseapps.com.

What to include

These four details will help us solve your issue:

• The app name
• Your device and operating system version (for example, iPhone 15 on iOS 18.4)
• What you expected to happen, and what happened instead.
• A screenshot or screen recording, if the problem is something you can see.

Billing and subscriptions

Purchases and subscriptions made inside our apps are processed by Apple and Google, not by Moonrise Apps. Refunds and cancellations are handled through the store where you bought them:

• App Store: report a problem at reportaproblem.apple.com, or manage subscriptions in Settings.
• Google Play: request a refund and manage subscriptions in the Play Store account menu.

If a store declines a refund you believe you’re owed, write to us anyway and we’ll take a look.

Reporting a security issue

Send security reports to security@moonriseapps.com. Please give us a reasonable window to investigate and ship a fix before disclosing publicly. We’ll acknowledge your report and keep you posted on the fix.

Everything else

For anything that isn’t a support question, partnerships, press, or general questions, write to hello@moonriseapps.com. Our privacy policy explains what we do with the information in your message.